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Employee Assistance Programs

An Employee Assistance Program (EAP) is a worksite-based program designed to assist: (1) work organizations in addressing productivity issues, and (2) employee clients in identifying and resolving personal concerns that may affect job performance.

1. Consultation with, training of, and assistance to work organization leadership (managers, supervisors, and union stewards) seeking to manage the troubled employee, enhance the work environment, and improve employee job performance; and, outreach to and education of employees and their family members about availability of EAP services;
   
   
2. Confidential and timely problem identification for employee clients with personal concerns that may affect job performance;
   
   
3. Use of constructive confrontation, motivation, and short-term intervention with employee clients to address problems that affect job performance;
   
   
4. Referral of employee clients for diagnosis, treatment, and assistance, plus case monitoring and follow-up services;
   
   
5. Consultation to work organizations in establishing and maintaining effective relations with treatment and other service providers, and in managing provider contracts;
   
   
6. Consultation to work organizations to encourage availability of and employee access to employee health benefits covering medical and behavioral problems, including, but not limited to, alcoholism, drug abuse, and mental and emotional disorders; and
   
   
7. Identification of the effects of EAP services on the work organization and individual job performance.

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